* What is the minimum order?

Our classic, specialty, and custom orders is a minimum of 6 cookies per order. 

*How much notice do I need? 

We recommend placing orders 3-4 days in advance. Need something sooner? Send us a message; we'll do our best to accommodate!

*Do you offer same-day pickup? 

Yes! Availability is dependent upon our baking schedule and inventory. Contact us for current availability.

*Do you deliver?

Yes! Local delivery is available for orders and events. Delivery fees are based on distance.

*Do you ship?

Yes! We ship nationwide within the United States. Orders are typically shipped Monday-Thursday to ensure freshness and avoid weekend transit delays.

*What payment methods do you accept? 

We accept major credit cards, debit cards, and secure online payments through our website.

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*Do your products contain allergens?

Our products may contain or come into contact with: Wheat, Eggs, Milk, Soy, Peanuts, Tree Nuts. PLEASE CONTACT US WITH ANY ALLERGY CONCERNS BEFORE ORDERING; we are accommodating!

*Do you offer custom flavors?

Absolutely! One of our favorite things is bringing "Batch Mob" creations to life. Contact us to discuss custom flavors, events, and specialty orders.

*What is your cancellation policy?

Custom orders require preparation and ingredient purchasing. Orders canceled less than 72 hours before pickup or delivery may not be eligible for a refund.

*Where is pickup location?

Pickup is available in Fort Mitchell, AL. Detailed pickup instructions will be provided after your order is confirmed. 

*What does "One Dough. Endless Possibilities." mean?

It means creativity has no limits at That's My Batch! From classic favorites to wild customer creations, we're always dreaming up the next great cookie.